Padarn Bus continually strive to maintain a high standard of service to our customers. We accept however that occasionally things to go wrong, and we always fully investigate any complaint.

Please use the form below, to let us know if you are not satisfied with our service. Wherever possible please try to be accurate with times and dates  and if you can, please complete the description boxes. Please also  ensure you leave contact details.

We aim to have an initial response within two working days, and in 90% of instances, have fully investigated any complaint within 7 working days.

Contact Us

COMPLAINTS FORM

Name:

Telephone:

E-mail:

JOURNEY DETAILS

*denotes Mandatory Field

Date of incident*

- - Please select - - 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 - - Please select - - Aug 09 Sept 09 Oct 09 Nov 09 Dec 09 Jan 10 Feb 10 March 10 April 10 May 10 June 10 July 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 March 11 April 11 May 11 June 11 July 11 Aug 11 Sept 11 Oct 11 Nov 11 Dec 11 Jan 12 Feb 12 March 12 April 12 May 12 June 12 July 12 Aug 12 Sept 12 Oct 12 Nov 12 Dec 12 Jan 13 Feb 13 March 13

At approximately*

- - Please select - - 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 - - Please select - - 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59

Location*

Route

Direction

Registration Number

DRIVER / INSPECTOR DETAILS

Official /
Inspector Number

Gender

- - select - - female male unknown

Age

- - select - - 20's 30's 40's 50+

Build

- - select - - large medium not known slim small stocky

Height

- - select - - 4ft > 5ft 5ft > 5ft6" 6ft">5ft6"> 6ft 6ft+

Comments:
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